Privacy Policy

1. Introduction

Crispr Eye Care ("we," "us," or "our"), a unit of Crispr Speciality Clinics, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://crispreyecare.com) or use our appointment request and booking features.

2. Information We Collect

When you submit an appointment request or booking through our website, we may collect:

• Your full name
• Your mobile phone number
• The service or consultation type you are interested in
• Your preferred appointment date (if provided)
• Any additional notes you choose to share with us

We do not collect sensitive medical history, diagnostic information, or treatment records through this website. Any such information is collected and stored only through our clinic's secure, in-person patient record systems once you become a patient.

3. How We Use Your Information

We use the information you provide solely to:

• Contact you to confirm, reschedule, or discuss your appointment request
• Respond to inquiries you submit through our contact or booking forms
• Send appointment-related communication via phone call or WhatsApp

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Store Your Information

Appointment requests submitted through our contact and booking forms are processed using Netlify Forms, a third-party form-handling service, and are also sent via email notification to our clinic staff. Netlify's handling of this data is governed by their own privacy policy and security practices.

Our website also uses Google Firebase (Firestore) as part of our backend infrastructure for appointment and patient record management. Where this system is in active use, submitted information may be stored on Google Cloud's servers, subject to appropriate access controls limiting visibility to authorized clinic staff only.

5. Analytics & Cookies

We use Google Analytics to understand how visitors use our website -- such as which pages are viewed and how long visitors stay -- so we can improve our content and services. Google Analytics may use cookies to collect this information in aggregate and anonymized form. We do not use this data to identify individual visitors.

6. Data Sharing

We do not sell or rent your personal information to any third party. Information you submit is accessible only to authorized staff at Crispr Eye Care for the purpose of contacting you regarding your appointment request, and to the service providers (Netlify, Google Firebase, Google Analytics) that power our website's technical functionality, strictly as needed to operate those services.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information, where applicable and not in conflict with our legal or medical record-keeping obligations
• Withdraw consent for non-essential communication at any time

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain appointment request information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Indian medical record-keeping regulations once you become a registered patient of the clinic.

9. Children's Privacy

Our website is not directed at children. If you are submitting an appointment request on behalf of a minor (for example, for squint or pediatric eye evaluation), please ensure you are the parent or legal guardian providing consent on the child's behalf.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Phone: +91 63813 02828
• Email: drrajeswarithangavel@gmail.com
• Address: 3rd Floor, Baggyalakshmi Nidhi Building, 39/2, RK Shanmugam Salai, Goutham Colony, K. K. Nagar, Chennai - 600078